A
complaint was received by the Pontiac Division of General Motors:
'This
is the second time I have written to you, and I don't blame you for not
answering me, because I sounded crazy, but it is a fact that we have a
tradition in our family of Ice-Cream for dessert after dinner each night, but
the kind of ice cream varies so, every night, after we've eaten, the whole
family votes on which kind of ice cream we should have and I drive down to the
store to get it. It's also a fact that I recently purchased a new Pontiac and
since then my trips to the store have created a problem.....
You
see, every time I buy a vanilla ice-cream, when I start back from the store my
car won't start. If I get any other kind of ice cream, the car starts just
fine. I want you to know I'm serious about this question, no matter how silly
it sounds. "What is there about a Pontiac that makes it not start when I
get vanilla ice cream, and easy to start whenever I get any other kind?"
The Pontiac President was understandably skeptical about the letter, but sent
an Engineer to check it out anyway.
The
latter was surprised to be greeted by a successful, obviously well educated man
in a fine neighborhood. He had arranged to meet the man just after dinner time,
so the two hopped into the car and drove to the ice cream store. It was vanilla
ice cream that night and, sure enough, after they came back to the car, it
wouldn't start.
The
Engineer returned for three more nights. The first night, they got chocolate.
The car started. The second night, he got strawberry. The car started. The
third night he ordered vanilla. The car failed to start.
Now
the engineer, being a logical man, refused to believe that this man's car was
allergic to vanilla ice cream. He arranged, therefore, to continue his visits
for as long as it took to solve the problem. And toward this end he began to
take notes: He jotted down all sorts of data: time of day, type of gas uses,
time to drive back and forth etc.
In a
short time, he had a clue: the man took less time to buy vanilla than any other
flavor. Why? The answer was in the layout of the store. Vanilla, being the most
popular flavor, was in a separate case at the front of the store for quick
pickup. All the other flavors were kept in the back of the store at a different
counter where it took considerably longer to check out the flavor.
Now,
the question for the Engineer was why the car wouldn't start when it took less
time. Eureka - Time was now the problem - not the vanilla ice cream!!!!
The
engineer quickly came up with the answer: "vapour lock". It was
happening every night; but the extra time taken to get the other flavors
allowed the engine to cool down sufficiently to start. When the man got
vanilla, the engine was still too hot for the vapour lock to dissipate.
Remember:
Even
crazy looking problems are sometimes real and all problems seem to be simple
only when we find the solution, with cool thinking.
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